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PostPosted: Thu Apr 17, 2014 6:11 am 
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Site Admin
Site Admin

Joined: 16 Apr 2005
Posts: 7254
Location: Alabama
There was an outage at the datacenter where we host our server yesterday caused by hardware failure. Because of the datacenter outage, all sites on the server were down along with email.

Here is the last couple messages I received in the middle of the night concerning the outage:

Quote:
Just a quick update on the work we’ve done to restore our network. Our Networks Operation team uncovered a bug in firmware utilized in our vendor’s hardware that caused the network issues, which impacted some of our customers. We worked closely with the vendor to establish and implement a bug fix. That fix is now being executed and propagating across the network. During this rollout, you may find some performance inconsistencies, which will resolve fairly quickly. Our entire team remains engaged and committing to fully restoring services and performance for all impacted customers.


Quote:
At this time full service has been restored to virtually all customers, we are aware of a very small number or residual issues and are addressing those at this time. If you continue to experience any issue, please contact us via normal support channels. We cannot thank you enough for your patience and understanding throughout this situation.

_________________
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Phone [615] 216-5650
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